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14th Peak Conditions of Sale and Use
If any problems or queries or require additional product information, please
contact our Customer Services team, who will be happy to help. Email
info@14thpeak.co.uk. We endeavour to respond as quickly as possible.
Our office hours are 9am - 5pm Monday to Friday. Alternately, write to: 14th Peak, 9 Palace Street, Gwynedd, North Wales, LL55 1RR.
Terms of Trading
All credit cards will be debited in Pounds Sterling. All prices quoted on the
site are inclusive of U.K V.A.T.
Postage outside of the U.K mainland can be advised upon request. Please
note, most overseas postal services are very reliable, however the UK postal
service will not compensate once goods have left the UK Mainland.
Orders are usually processed within 48 hours of receipt. Goods are normally
dispatched within 7-10 days but please allow 28 days for delivery.
Prices, offers and products are subject to availability and may change at any
time prior to acceptance of your order.
If you are not completely satisfied with your order, return items in good
condition within 14 days for a full no quibble refund (excluding postage). We
will refund any money due as soon as we receive the returned product. This does
not affect your statutory rights.
If in the event goods are faulty, please contact our Customer Service Team by
emailing info@14thpeak.co.uk for the Returns Procedure. We aim to deal with
any faulty goods quickly and offer a full refund or exchange procedure. We will
refund any money due as soon as we receive the returned product. This does not
affect your statutory rights.
All information is controlled under the terms of the Data Protection Act.
Orders can only be accepted from persons 18 years or over.
You may cancel your order within 7 days. To do this email info@14thpeak.co.uk
stating your transaction details.
Secure Ordering
Your online credit card transactions are secure and are provided by Payapl. It
uses a Secure Socket Layering (SSL), the industry-standard encryption technology
that ensures safe Internet transmission of your personal information. When the
letters "http" in the URL change to "https," the "s" indicates you are in a
secure area employing SSL; also, your browser may give you a pop-up message that
you are about to enter a secure area. |
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